From the beautiful coastal state of WA, Michael Harwood from Partnership Wealth shares his journey of implementation and use of myprosperity in his firm.
Partnership Wealth began with myprosperity in 2021. The journey began by focusing on document signing, as it was an effective way to get clients engaged with the portal and then introduce more features over time. Once they experienced the convenience and efficiency it brought, they expanded the use of the portal to encompass other areas such as document storage and sharing.
“Given how easy it is to sign, this comes back quicker with less follow up. Most clients find it much easier to sign this way (than print, sign, scan, email). That’s the initial big win from a client perspective”.
Security was another key factor in introducing myprosperity to his clients. The security benefits of encryption, AWS storage onshore, read only data and ISO regulation while using the portal were essential.
“Portal for security and digital signatures are essentials these days. If you don’t have a portal, you have fallen behind.”
During implementation, Staff uptake is also a key in the success of change in processes. Michael felt that the immediately evident efficiencies gained made it a quick process to get staff to use it.
“Staff buy-in was easy, given it’s much easier than to chase paperwork from clients”.
Further to the digital document signing success, Michael pointed out the ease of use on the client side made client buy in more successful too. The firm had a 92% client take-up.
Partnership Wealth have now evolved and have excelled in use, consolidating with clients now on a regular basis also using document storage and document sharing.
With even more drive to increase efficiencies, the firm is now adding focus of use to include client whole of wealth tracking. This will be a steady push with clients but will be effective.
His portal integration with Xplan has allowed asset and liabilities and other information to easily be adjusted in myprosperity and easily exported to Xplan without double handling the data.
” All updates are entered in MP then sent across to Xplan with a push of a button”
Michael feels it’s great to have clients securely logging into one app, rather than clicking on links in an email.
Next on the agenda is to incorporate the Rooms feature to better eliminate sensitive information being shared by email.
Partnership Wealth has had a steady and successful use of the portal and we are proud to have them in our myprosperity family!
Karolina Kuszyk (KK)
Head of Wealth at myprosperity
Karolina brings over 15years experience in the Tech industry. Her previous role as a Field Partner Manager at MYOB, paved her way into the FinTech space. She joined myprosperity as employee number 8 and has played an instrumental role in driving growth since.