We’re super excited to introduce the newest addition to our award-winning team – joining us this week is Chief Product Officer, Josh Centner. In an awesome introduction we gleaned some insights into his career thus far, and what drove his passion for product innovation and agile management.
Josh’s tech career began after an unexpected series of events, starting out as an accountant at a mid-tier firm back in 2008. “Three months into this role the GFC hit and my entire team was made redundant,” Josh reflects, “Luckily I managed to land an admin role at life insurance provider, AIA. One week into the role I figured out how to automate my job, unfortunately, this required coding – something I didn’t know how to do. Over the next two weeks, I taught myself how to code, working well past midnight to get the job done.” This impressive achievement led to the entire team using Josh’s solution which cut process times by up to 90%. A week later he was promoted to Business Analyst, launching him into his career in technology.
After six months with AIA, Josh built a prototype app to better help customers manage their insurance and claims in his spare time. This led to him being appointed as the Australian Representative for the global AIA innovation team, “This was when I properly fell in love with product management and innovation,” he reflects.
His next major challenge began in late 2013 when he joined Elabor8, an agile management consultancy. After consulting for two years across multiple organisations including IOOF, NAB, ANZ, CarSales and Xero, Josh was invited to take on the role of Head of Product and Design Services. In this new position, he grew a team of product managers, experience designers and customer researchers. “Learning at Elabor8 was like drinking from a fire hose,” says Josh, “Every day a new person would join with top tier experience eager to share their knowledge.”
After four years with Elabor8, Josh took the leap into his most recent past as Head of Product and Delivery for HR software company PageUp, where he immediately got to work delivering on the vision of what an ideal product innovation team and its processes should look like. “This position rolled up three teams into one; product owners, product strategy and agile delivery management. My first task was to help the organisation transform from a sales-led to a product-led company.” Scaling emerging startups into successful organisations is a passion for Josh, his latest read being ‘Platform Scale’ by Sangeet Paul Choudary. “If you are interested in tech startups and SaaS and potentially thinking of doing one yourself, this book is a must-read.”
Beginning his journey with us this week, Josh expressed his excitement to join the myprosperity team, “I love working with a product that affects everyone. Something that has the potential to improve the lives of every single household in Australia and help people achieve their own personal dreams.” Speaking of dreams, his aspirations for the platform and the company show how keen Josh is to get going. Some of his top goals for the next three months include;
- Defining an inspirational, long-term product strategy.
- Building a cutting-edge product innovation process and have it up and running.
- Having a large number of our users understand why they use myprosperity, what they are trying to achieve and how they believe we could make the wealth portal better.
“Pete told me of his inspiring vision for the product and the all-important why behind what myprosperity does – ‘To help every household live their best possible financial life’. I was hooked immediately,” Josh said.
As someone who wears many hats, “dad” included, Josh attributes his ability to stay sane over last year’s lockdown to his two young sons, aged two and five. They kept him busy as a cardboard castle and rocket engineer (from all the food delivery boxes) and bicycle riding coach. Josh added, “We went on heaps of walks on the beach once we could get out of the house.”
When it comes to personal prosperity, Josh couldn’t have summed it up better, “It really depends on the person. Prosperity is a personal state of mind where you are achieving your own financial goals. Whether that’s going on holiday, buying a house or saving for retirement, prosperity is when you are comfortable in how you are tracking towards those goals.” As a collaborative wealth platform that works to bring clients closer to their financial goals, whatever they may be, we couldn’t agree more.